After your reservation, both online and via mail, you’ll receive a confirmation from iChallenge in your mailbox. It contains all practical information. After the confirmation email you will also receive an e-mail from our accountancy department from payments@ichallenge.be to ask you about your billing information.
If you opted a standard game (The Target, Escape Game or Operation Freddy) or for a themed game, you’ll receive an email from the accounting department asking about your billing information, to provide you with an advance invoice for your game. Only after the payment receipt of your deposit, your reservation is final. Without further notice, everything is set for your game and we expect you at the agreed time and place. You can adjust the number of participants up to 1 week before the game. At the latest the day before the game you’ll receive a confirmation SMS with the direct contact details of your game leader.
If you chose a PLUS Teambuilding, Bachelor / Bachelorette or Celebration, or a Customized game, you’ll receive an email from the accounting department to ask about your billing information, so that it can provide you with an advance invoice for your game. Your reservation is only after payment receipt of your deposit.
In addition, you’ll receive an email about the personalization of your game. You should answer to all these questions by email before the specified deadline. If we don’t have the necessary information on time, we’ll provide a creative completion of the assignments to be personalized.
Without notice, everything is set for your game and we expect you at the agreed time and place. You can adjust the number of participants up to 1 week before the game. At the latest the day before the game you’ll receive a confirmation SMS with the direct contact details of your game leader.